Shipping policy
At ZIMMZ BAR-B-Q LLC, delivering premium-quality products in excellent condition is a top priority. We carefully pack and ship all orders to ensure they arrive as expected.
If you have questions regarding shipping, please contact us at shipping@zimmzbbq.com.
Shipping Carriers & Delivery Timing
Orders are shipped using trusted carriers, which may include UPS, FedEx, USPS, or Amazon Shipping, depending on destination and shipping method.
While we make every effort to ship orders promptly, delivery dates are estimates and not guaranteed. Once a package is in the carrier’s possession, delivery may be affected by factors beyond our control, including:
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Weather conditions
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Carrier delays
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Peak shipping periods
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Transportation disruptions
Most carriers deliver between 8:00 AM and 10:00 PM, though exact delivery times may vary.
Shipping Estimates
Shipping estimates shown at checkout are provided for convenience only and may change based on carrier operations.
ZIMMZ BAR-B-Q LLC cannot guarantee a specific delivery or arrival date.
Event & Time-Sensitive Orders
For events, tailgates, or gatherings, we strongly recommend placing your order early and scheduling delivery at least two to three days before your event.
This helps minimize the impact of unexpected carrier delays.
Customer Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout.
ZIMMZ BAR-B-Q LLC is not responsible for:
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Delays caused by carriers
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Packages delayed or returned due to incorrect or incomplete addresses
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Missed delivery windows due to carrier schedules
Orders affected by incorrect address information may not be eligible for a refund.
Damaged or Expired Deliveries
If your order arrives damaged or expired, please report the issue within 72 hours of delivery, including photos of the shipping box and product, as outlined in our Return & Refund Policy.
Contact Information
If you experience a shipping issue or have questions about your order, please contact us:
ZIMMZ BAR-B-Q LLC
500 East 4th Street, #481
Austin, Texas 78701
United States
Last updated: May 1, 2023